Thank you for reaching out to us regarding the difficulty you’re experiencing with your ticket purchase. We understand how frustrating this can be, and we’re here to help you resolve the issue.
Here are a few troubleshooting steps you can try to complete your purchase successfully:
- Check PayPal Account Status
- Ensure your PayPal account is in good standing and has sufficient funds or a linked payment method (credit/debit card or bank account) that is active.
- If you’re using a saved payment method, try removing and re-adding it.
- Browser/Device Suggestions
- Clear your browser’s cache and cookies, then restart the browser before trying again.
- Try using a different browser (e.g., Chrome, Firefox, or Edge) or switching from a mobile device to a desktop (or vice versa).
- Disable any browser extensions (like ad-blockers or privacy tools) that might interfere with the payment gateway.
- Alternative Payment Method
- For Event ticket purchases, select a different payment option (e.g., credit/debit card directly, if available) instead of PayPal.
- For Subscriptions, try logging in to your PayPal account separately (outside of our website) to confirm it’s working properly.
- Network or Security Restrictions
- Ensure your internet connection is stable. If you’re on a corporate or public network, some firewalls may block payment gateways—try switching to a personal network.
- Temporarily disable VPN or proxy services, as they can sometimes cause issues with payment processing.
- Contact PayPal Support
- PayPal’s system may flag the transaction for security reasons. You can reach out to PayPal’s customer support to verify if there are any holds or restrictions on your account.
If you’ve tried these steps and are still encountering issues, please reply back to this email with everything you have tried and any screenshots that could be helpful.