Payment Issues: Troubleshooting Tips

First, watch this short video showing you step by step the checkout process regardless if you choose to pay via our AirWallex or PayPal gateways:

Then, if you are still experiencing issues here are a few troubleshooting steps you can try to complete your purchase successfully:

1. Did you enter the correct name and billing address?
   • Ensure that you are entering the name and billing address associated with the payment type you will be using.
   • Make sure that you enter your name in the space available for "Company" if you are NOT using a company card.
2. Browser/Device Suggestions
   • Clear your browser’s cache and cookies, then restart the browser before trying again.
   • Try using a different browser (e.g., Chrome, Firefox, or Edge) or switching from a mobile device to a desktop (or vice versa).
   • Disable any browser extensions (like ad-blockers or privacy tools) that might interfere with the payment gateway.
3. Alternative Payment Method
   • For Event ticket purchases, select a different payment option (e.g., credit/debit card directly, if available).
   • For Subscriptions, make sure your payment type doesn't have restrictions on automatic payments or online payments.
4. Network or Security Restrictions
   • Ensure your internet connection is stable. If you’re on a corporate or public network, some firewalls may block payment gateways—try switching to a personal network.
   • Temporarily disable VPN or proxy services, as they can sometimes cause issues with payment processing.