Understanding PayPal’s Automatic Payment Retry Process

Summary:

If a PayPal payment fails on the first attempt, PayPal will automatically retry the payment after 5 days. If the second attempt succeeds, your subscription or license remains active without interruption.

Key Details:

• Automatic Retry: PayPal attempts the payment again 5 days after the first failure.

• Successful Retry Example: If the second attempt succeeds your subscription/license is renewed without further action.

• Updating Payment Details: You have 5 days after the first failure to update your PayPal account with:

  • A new payment method (if the card expired).

  • Correct billing address.

  • Sufficient funds.

What You Need to Do:

1. Monitor payment failure notifications from PayPal and Salsation® email notifications.

2. Update your payment details within the 5-day window if needed.

3. No action is required if the retry succeeds.